Hunan Shutai Information Technology Co., Ltd

Sales Hotline:+86- (0)731 88761671

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After-sales service


Q

Is this synchronization clock easy to install? Do you provide installation guideline?

Our synchronization clocks are easy to install with a bracket, power connection, and parameter setup. A detailed English manual is included, and our technical team offers online installation support via email, WhatsApp, or video call.

A

Q

What is the warranty period of your synchronization clocks?

All synchronous clocks come with a 1-year warranty covering free repair or replacement for quality issues (excluding human damage). After warranty, maintenance is available at a discounted cost for parts and labor.

A

Q

What should I do if the synchronized clock malfunctions during use? 

If your clock malfunctions, first check the troubleshooting guide in the manual. If unresolved, contact after-sales with your order number, product model, fault details, and photos/videos. Our team will respond within 24 hours with solutions like remote support, parts replacement, or repair.

A

Q

Do you provide after-sales technical support?

Yes, we offer lifelong free technical support. Our English-speaking team is available anytime—during or after warranty—for product use, settings, system integration, and more via email, WhatsApp, or online chat.

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