Hunan Shutai Information Technology Co., Ltd

Sales Hotline:+86- (0)731 88761671

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Other FAQs

Q

What is your minimum order quantity (MOQ)?

For standard synchronous clock models, the minimum order quantity is 1 piece (supporting sample purchase); for customized products, the minimum order quantity is determined according to the customization requirements (such as logo printing, function customization, etc.), usually 50 pieces or more. Please contact customer service for specific customization MOQ. 

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Q

How long is the lead time for orders?

For standard products in stock, the lead time is 3-5 working days (after payment is confirmed); for out-of-stock standard products, the lead time is 7-15 working days; for customized products, the lead time is 20-45 working days (depending on the complexity of customization). We will clearly inform you of the specific delivery time when confirming the order.

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Q

Can you print our company logo on the product?

Yes, we support logo customization services (silk screen printing, laser engraving, etc.). You need to provide us with the logo design file (in AI, CDR, PNG high-definition format) and specify the logo position and size. The logo customization requires a certain minimum order quantity and customization fee, and the specific details can be negotiated with customer service.

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Q

How is package ? May i have custom package ?

Yes ,easy to do custom package, show different packing idea.Or customized as customers requirements.

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Q

How to contact your customer service and after-sales team?

You can contact us through the following channels: 1. Online consultation: Click the "Online Chat" button on the website to communicate with customer service in real time; 2. Email: sales@t-timing.com (we will reply within 24 working hours); 3. WhatsApp: +86-13808410450 (24-hour online for consultation); 4. Phone: +86-0731-88761671 (working hours: 9:00-18:00 GMT+8).

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